FAQ

FAQ

Do you ship to ____ and how much does it cost?

A: We currently ship to all 50 states, as well as many locations internationally. The quickest way to determine shipping costs and availability is to enter your shipping location at the checkout screen, and fees will automatically be calculated.

When will my Puff Pack arrive?

A: Depending on your location, delivery should be expected within 7-10 days. International orders can take up to 12 days. If it has been longer than this, please contact [email protected] for assistance.

How can I track my package?

A: You will be sent the tracking number via email when it has shipped. Currently, all packages can be tracked except Economists.

When will my Puff Pack ship?

A: All orders are shipped out within 24 hours. Your Puff Pack will then be sent out to you around the same day each month.

What does the packaging look like?

A: Discretion is our main concern at Puff Pack, so everything shipped to you comes in plain recycled brown packaging. We have a few examples of our packaging on our Instagram and other various social media pages so feel free to take a look if this is a concern.

My glass arrived broken?

A: Simply send a picture of the broken piece to [email protected] and we can get you a new one sent out.

How can I change my subscription?

A: We are working on implementing a smoother transition feature, but for now, you must login to your account at www.thepuffpack.com/my-account/ and first cancel your subscription. Next, you can then navigate to the new subscription you are interested and sign up for it. Note: This will cause the date your subscription is mailed out each month to change to the date you make these changes.